Secretary of the Commonwealth Constituent Services

Consumer Complaints

Consumer Complaints

Where can I get help with a concern or complaint against an insurance or utility company in Virginia?

Contact the State Corporation Commission, which acts as one of Virginia’s primary regulatory agencies.  The SCC’s authority encompasses utilities, insurance, state-chartered financial institutions, securities, retail franchising, and railroads.  You may call the SCC toll-free (Virginia only) at 800-552-7945 or 804-371-9967, or you can visit the SCC’s consumer information Web site.

Where can I get help if I have a problem with my bank?

Contact the State Corporation Commission, which acts as one of Virginia’s primary regulatory agencies.  The SCC’s authority encompasses utilities, insurance, state-chartered financial institutions, securities, retail franchising, and railroads.  You may call the SCC toll-free (Virginia only) at 800-552-7945 or 804-371-9967, or you can visit the SCC’s consumer information Web site.